Connecting FitBit

Connecting with FitBit

Log in to your Challenge in Motion™ tracker account https://tracker.challengeinmotion.com/

On the left-hand side navigation  Select “Profile” then Select "Manage Device"

Click the "Connect with FitBit" button and follow the rest of the instructions to connect to FitBit

Please note that we don't warrant the accuracy or reliability of 3rd party connections. Mostly they work great but we urge you to test them.  Please also read the support material for each connection. You can search for it from the main knowledge base.

FitBit Troubleshooting:

Here are some things to check to make sure Fitbit posts to your mission correctly.

Please be aware that Fitbit will post to your active challenges once per 4 mins. It will backdate to the distance to the previous day. Your first Fitbit distance will be posted to your challenge the day after you connect your Fitbit account to the Challenge in Motion tracker.

1. Make sure that you have established the connection between the Challenge in Motion tracking platform and Fitbit. This can be done in the "Manage Devices" area.  Your connection will be indicated under the FitBit logo "Status Connected"

2. Make sure that the time zone of your Fitbit account matches the time zone of your Challenge in Motion tracking platform account. Your time zone setting for the Challenge in Motion tracking platform can be found under your "Profile" Settings.  This is very important for data accuracy.

3. The default setting is to post all data to all active challenges so unless you have changed anything, you will be set up ok.

4. Make sure that you sync your Fitbit device daily with your Fitbit account. We check Fitbit every 4 minutes to collect the data from your Fitbit account for the previous day and apply it to your challenge. If there is no data for that day in your Fitbit account at the time we check for it then nothing will come through. Even if you sync once per week, it will only bring in the data for the previous day. 

5. If you are still experiencing difficulty, please try

• Disconnecting Fitbit from your Challenge in Motion tracker account (Profile > Manage Devices > Fitbit)

• Deleting the Fitbit app from your device and reinstalling

• Re-establishing the connection with Fitbit to the Challenge in Motion tracker platform

6. Please also check that your privacy settings in your Fitbit account are not preventing Fitbit from sending us your data.